Privacy Policy

We collect information you provide directly when you request a quote, contact us, or book a service. This may include your name, email address, phone number, postal address, and details about your project or property.

We also automatically collect limited technical information when you visit our website, such as your IP address, browser type, device, pages viewed, and referring URLs. This is used to improve website performance and security.

We use your personal information to respond to quote requests, schedule and deliver services, send service-related communications, and provide customer support.

We may use your contact details to send you promotional messages about our services — only if you have provided your consent or where we are permitted to by applicable law. You can opt out of marketing communications at any time.

Under Canadian privacy law (PIPEDA) and Quebec's Act 25, we process your personal information with your consent, to fulfill a contract with you, to comply with legal obligations, and for our legitimate business interests such as contacting you about services you have inquired about.

Where we rely on consent, you may withdraw it at any time by contacting us using the details at the bottom of this page.

We use Facebook and other Meta Platforms advertising services to promote our business. Meta may collect and use data from our ads, including information about actions people take on ads and on our website, to measure ad performance and to show relevant ads to users with similar interests.

When you interact with a Brush & Beyond Facebook ad or fill out a form through an ad on our website, Meta may receive the fact that you visited, the lead data you submitted, and your device and activity information, in accordance with their advertising terms and policies.

Meta's use of data received from us is subject to Meta's Business Tools Terms and Data Processing Terms. You can manage your Meta ad preferences and opt out of interest-based advertising in your Facebook settings at facebook.com/settings.

We do not sell your personal information. We may share it with: (a) service providers who help us run our business (such as email, hosting, and marketing platforms), (b) advertising and analytics partners like Meta Platforms and Google when you have interacted with our ads or granted access, and (c) authorities where required by law.

Any third party we share information with is bound by appropriate agreements to protect your personal information and to use it only for the purposes for which it was shared.

We retain your personal information only as long as necessary to provide our services, respond to inquiries, and comply with legal obligations. Lead and quote data is typically retained for up to 24 months after our last interaction with you, unless a longer period is required by law.

Our website uses cookies and similar tracking technologies to operate the site, analyze traffic, and measure ad performance on Facebook and other platforms. The Meta Pixel and similar tools may be present on pages you visit to help us understand ad effectiveness.

You can control or delete cookies through your browser settings. Disabling cookies may affect some features of the website.

You have the right to access, correct, or delete your personal information, and to opt out of receiving marketing communications. Quebec residents also have rights under Act 25 to withdraw consent and to be informed of how their information is used.

To exercise any of these rights, contact us using the details below. We will respond within 30 days of receiving a verified request.

We use reasonable administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Our website and services are not directed to individuals under the age of 16, and we do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us and we will delete it.

We may update this Privacy Policy from time to time. Changes take effect when we post the revised policy on this page, with the updated date shown above. We encourage you to review this page periodically.